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Returns Policy

All exchanges or returns must have a Return Merchandise Authorization (RMA). An RMA is your authorization to send the item back to us for processing as a return or exchange. Some items are non-returnable.

We do not accept any returns at our Corporate Office.

Please keep all packing materials, packing lists, and documentation in the event that your items need to be returned. Before returning a product for any reason, you must obtain a Return Merchandise Authorization (RMA) number. Returns, of any type, cannot be accepted and processed without an RMA.

All defective products may be accepted by LoCost Medical Supply for exchange within 30 days from the invoice date. After 30 days, the manufacturer's warranty applies. Non-defective products may be returned for credit or exchange at any time prior to 30 days.

LoCost Medical Supply assumes no liability for manufacturer's warranties.  All equipment warranties are administered solely through the manufacturer(s) of the equipment.

Any item to be returned must receive an RMA within 30 days of the order date. The product must be received by LoCost within 10 days of the issue date of the RMA. Return shipping costs will be at the customer's expense. Customer is responsible for any shipping issues that arrive from sending an item back to LoCost. Items must be in complete original condition and packaging, and must be acceptable for resale by LoCost. Packaging must not be defaced in any way. Items must include all manuals or instruction sheets, blank warranty cards, and any other literature in the product box provided by the manufacturer. RMA approvals may only be issued for original quantities that are in the manufacturer's packaging; no partial credits will be issued for opened and partially used products.

All sale items are non returnable.

Orders that receive Free Shipping from LoCost and are returned with an approved RMA number will be credited the charged product amount less shipping fees.  Orders that do not receive free shipping and that are approved for return to stock will be credited the total of the order less the shipping fees.

Returned, unopened Incontinence products in case quantities are charged $9.00 per case for shipping.

Some returns may be subject to return fees including a 20% restocking fee.  All special order products are not returnable. Returned product will be inspected before any credit processing may occur.

Certain products may not be returned for hygiene reasons, such as: toilet seats, commodes, bath benches, urinals, braces, DME Equipment, cushions, pillows, bedding, positioners, leg lifts, compression and other products that come into direct contact with skin.

Please see our Terms and Conditions for additional details for returning merchandise.

If you received a defective or incorrect item in your order we apologize for your inconvenience. We will arrange for the items to be returned to us at our expense.

Steps to sending purchased product back for return or exchange:

  1. Call customer Service to obtain a Return Merchandise Authorization number. No returns, of any type, will be accepted without an RMA number. Please have the following information available when calling for your RMA number:
    • Customer name on order
    • Order number
    • Item number
    • The reason for your return
  2. You are responsible for shipping the product back to our warehouse. Carefully package your items in a secure shipping box. Clearly write the RMA number on the outside of the box below the shipping label. You may use UPS, FedEx, or the US Postal Service (USPS). Our address for returns will be provided to you with the RMA.
  3. Any refund amount due to you will be processed in the manner you paid. If you paid for your purchase by credit card, your account will be credited back the amount once the product has been received and inspected. Please allow 10 - 14 days for the credit to post to your account. If you paid by check or money order, please allow 2 - 4 weeks to receive your refund check.
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